Shipping policy
UK deliveries
Our UK deliveries are affected by Post or carrier such as Parcel Force, UPS, TNT or FedEx and are charged at the rate of £6.99** for orders under £50 value and FREE on orders of £50 and above net of VAT. B .K. Services will choose the method of delivery.
Please ensure that you have added the full postcode on both your invoice & address details when ordering.
UK delivery can be expected 2 to 3 days after your order has been placed, subject to stock availability providing orders are received before 17:00. Any order received after this time will be treated as being received on the next working day.
Faster delivery may be possible at additional cost, please enquire via info@bkservicesonline.co.uk or call us on +44 1462 896 705.
** Some products may have various delivery charges.
The Goods
The goods must be signed for upon delivery - if no one is available at the time of delivery please leave clear instructions, which must be signed by yourself, as to where you would like the goods left on your premises, ( ie garden shed, in the greenhouse or by the dustbin, etc) if you do not and are not in at the time of delivery then you will be carded to prove they called, should a 2nd subsequent attempt at delivery also fail then a fee of £5.99 + VAT will be charged for return
Inspection of goods
Inspection of goods
Goods must be inspected as soon as possible after receipt and any damage, breakage or discrepancy should be reported in writing within 3 days of receipt by email to info@bkservicesonline.co.uk or fax +44 1462 986 706. Failure to do this may invalidate any claim
UK delivery can be expected 2 to 3 days after your order has been placed, subject to stock availability providing orders are received before 17:00. Any order received after this time will be treated as being received on the next working day.
Faster delivery may be possible at additional cost, please enquire via info@bkservicesonline.co.uk or call us on +44 1462 896 705.
Non-UK deliveries
Other deliveries to Europe and the rest of the world are subject to size and weight considerations.
To contact us please call +44 1462 896 705 or email your requirements and we will obtain the quickest and most economical form of delivery before you order.
Faulty Goods
Faulty goods if your goods prove to be faulty or defective in anyway please call us or email us and we can arrange replacement or credit. If you have a problem it would be useful if you could send some photographs/images by email to info@bkservicesonline.co.uk illustrating the fault or problem, this way we can address the issue as quickly as possible to avoid delays to your project or job.
Returns
Please contact us prior to requesting a return, as we may be able to help resolve your issue. You can then visit our returns page to request a return.
Incorrectly ordered items
Incorrectly ordered items may be subject to a restocking charge and if the items are a special order items they are not be eligible to be returned for credit other than by negotiation with ourselves
Used items
Used items may not be eligible for return unless they are faulty or defective.
Packaging
Wherever possible inspect your items without cutting or destroying the packaging and/or blister pack etc as it is much easier to return goods in good condition.
Registered office:
Manor Farm Mews,
Church lane,
Bygrave,
Baldock,
Herts
SG7 5EE
VAT No: GB 711390564
Registered in England No: 05419275